FAQ

1. Change your batteries
2. Codes may have been lost due to a power outage or power surge. Re-program your remote(s).

1. Check photo eyes (small black boxes on the framing near the bottom of your garage door).
2. If one photo eye light is on, but the other light is off, they have been knocked out of alignment. Take the photo eye with the light that is off and move it until the light comes on. If you move that one and still no light try moving the other side, it could have gotten hit. Make sure nothing obvious is in the way. Also check to make sure the vibration of the door does not make the photo eye go off again.

If so then your emergency release cord has been pulled. You need to re-engage the opener. Follow the red cord up to the ceiling, push the clip back towards the back of the garage, you will hear it snap in place. If this does not solve your problem, give us a call.

Unfortunately the answer is no, we do not know the condition of your used parts therefore we would not be able to warranty those parts. Also, track and springs are not interchangeable. Springs are weighted for the weight of your new door.

Because your garage door has so many parts that can wear out and break over time it is recommended that you look over your door every 4 to 6 months. An annual visit from a trained technician is also recommended so that they can check your springs to make sure they are in balance. NEVER EVER TRY ADJUSTING THE SPRINGS BY YOUR SELF AS YOU CAN BE HURT OR EVEN KILLED.

Martin Door Manufacturing and Martin Garage Doors of Colorado, Inc. warranties the garage door and all its parts including the springs for a lifetime. That is the lifetime of your new garage door. Labor is cover on doors for 3 years and garage door openers for 1 year.

Can I install the garage door myself (for the do-it-yourself types)?

Installing a garage door can be very dangerous and is not recommended for a novice. DASMA (DASMA Door and Access Systems Manufacturers Association) recommends that trained door system technicians install garage doors. Also, per our GENERAL LIABILITY INSURANCE we are unable to sell a door without the installation.

Never try to replace or adjust garage door springs yourself. Garage door springs are under tension and can cause injury or death if you don’t know what you are doing.

If one spring is obviously broken, the other spring is seeing wear as well and should be changed at the same time.

It is up to you whether you get an insulated garage door or not, however the insulation does help with keeping your garage warmer in the winter and cooler in the summer. Also if your garage is insulated we do recommend getting an insulated garage door.

Instead of glass Martin uses a safer Plexiglas called “Acrylite”. It is resistant to rot and haze from the sun and is many times stronger than glass. Optional Tinted or pebbled. The frames are painted (2 coats) to match door color.

Martin Door Manufacturing and Martin Garage Doors of Colorado, Inc. warranties the garage door and all its parts including the springs for a lifetime. That is the lifetime of your new garage door. Labor is cover on doors for 3 years and garage door openers for 1 year.

You may have a burned out bulb or bad light socket on the opener.

Is the work light switch on? Is the photo eye beam being tripped by someone or something passing in front of it? If none of the above solves your problem, give us a call.

When you open the keypad does the light come on? If not change the batteries. If it still won’t open the door try reprogramming the keypad. If these do not solve your problem, give us a call.

Is your lock button on? Move the lock button from one side to the other. If this does not solve your problem, give us a call.

Can you open and close the door manually? If so then your emergency release cord has been pulled. You need to re-engage the opener. Follow the red cord up to the ceiling, push the clip back towards the back of the garage, you will hear it snap in place. If this does not solve your problem, give us a call.

A study by the U.S. Consumer Product Safety Commission found over 68,000 serious finger injuries resulted from a person mistakenly placing his/her fingers in the wrong place on a garage door. Further studies showed that 85-90% of those injuries took place on garage doors that had a garage door opener that had failed due to power outages, defects, misaligned eye-beams, etc.

It is entirely up to you. Your garage door opener must be able to reverse when it hits a 2×4 laid flat on the floor. Keep in mind that the new garage door openers have great safety and security features that the old ones do not have.

You should be able to easily lift the door open with one hand, regardless of its size and the material it is made of. If you notice the door is harder to open, this could be because the springs are no longer in balance or could possibly be broken. Call for a service today.